- Deira, Corniche Deira, UAE
At Beauty Legend, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return policy to ensure your peace of mind.
Please review the following guidelines for returns:
Eligibility:
- We accept returns within 30 days from the date of purchase.
- Items must be unused, in their original packaging, and in the same condition as received.
Initiation of Return:
- To initiate a return, please contact our customer service team at [email address or phone number] to obtain a return authorization.
- Please provide your order number and reason for return.
Return Process:
- Once your return is authorized, you will receive instructions on how to proceed.
- Please securely package the items to prevent damage during transit.
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Refund:
- Upon receiving and inspecting the returned items, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [X] business days for the refund to reflect in your account.
Exclusions:
- Certain items such as opened cosmetics, beauty tools, and perishable goods are non-returnable for hygiene reasons.
- Final sale items are also not eligible for return.
Damaged or Defective Items:
- In the unlikely event that you receive a damaged or defective item, please contact us immediately.
- We will arrange for a replacement or issue a full refund, including return shipping costs.
For any further inquiries or assistance regarding returns, feel free to contact our customer service team. Thank you for shopping at Beauty Legend!